Welcome to Kraken Support

Fiat withdrawal processing times depend entirely on the specific banking network and currency you select. SEPA transfers within Europe typically clear within 1-2 business days, while domestic wire transfers in the US often settle on the same day if initiated before the cutoff time. International SWIFT transfers can take anywhere from 3 to 5 business days due to intermediary bank processing.

Please note that withdrawals are not processed on weekends or regional bank holidays. If your funds have not arrived after the estimated timeframe, our customer service team can provide a trace reference number to assist your bank in locating the transfer.

If your 2FA device is lost, you must immediately initiate our secure account recovery protocol to regain access. If you saved the original 16-digit setup key during your initial configuration, you can simply input that key into a new authenticator app to restore the codes. We strongly recommend storing this backup key in a secure, offline location.

If you do not have the backup key, you will need to submit an account recovery request through our help portal. This process requires you to provide a specialized photo ID and answer specific security questions to prove your identity. For your protection, this manual review can take up to 48 hours to complete.

Crypto deposits require a specific number of network confirmations before they are credited to your account balance. This requirement protects the exchange against blockchain reorganizations and double-spend attacks. For example, Bitcoin deposits require 3 confirmations (approximately 30 minutes), while Ethereum deposits require 64 block confirmations.

You can track the status of your inbound transfer by searching your transaction ID (TXID) on a public blockchain explorer. If the transaction shows as successful on the explorer but is uncredited after the required confirmations, ensure you sent the funds to the correct address and used the proper network protocol. Contact our customer service team if discrepancies persist.

Changing your registered email address requires a strict security protocol to prevent unauthorized account takeovers. You cannot change your email address directly through the standard user interface. Instead, you must submit a formal request to our customer service department via a secure ticket.

Our security specialists will require you to complete a secondary identity verification step, which includes providing a unique handwritten sign alongside your government ID. Once verified, the update will be processed, and a mandatory 48-hour withdrawal hold will be applied to your account as an added safety measure.

Trading volume limits are determined by your current account verification tier. Intermediate accounts enjoy substantial daily and monthly limits suitable for most retail traders, while Pro accounts offer significantly higher thresholds designed for high-net-worth individuals and institutional clients.

You can view your specific limits and current usage by navigating to the 'Account' tab and selecting 'Limits'. If you consistently reach your maximums, you can apply for a tier upgrade by providing additional financial documentation, such as proof of wealth or corporate registration documents.

Trading fees are calculated using a maker-taker model based on your 30-day rolling trading volume. A "maker" fee is applied when you add liquidity to the order book via a limit order, while a "taker" fee is applied when you remove liquidity via a market order. Higher trading volumes automatically qualify you for lower fee tiers.

Fees are deducted directly from the quote currency of the trading pair at the moment of execution. You can view our comprehensive fee schedule on our dedicated pricing page, and your current 30-day volume is always visible within your account dashboard.